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Organisation of Urban
Transportation of Thessaloniki
FAQs

Valid for persons with disabilities are the travel cards-coupons issued in 2019.

Contact the Lost & Found office (2310 981 245) on weekdays 07:30-14:30 or the call centre 11085 between 07:30 and 22:00 on Sundays and bank holidays and between 14:30 and 22:00 on weekdays.

Fines may be paid either directly to the inspector or within 20 days at OASTH headquarters at 90, Al. Papanastasiou Str., 3rd floor between the hours 07:30 and 14:00, or by postal check to OASTH headquarters (90, Al. Papanastasiou Str., GR-54644 Thessaloniki) as long as written reference is made to the offense verification number. After 20 days the fine is doubled, and in the event the Organisation is forced to recource to legal action to collect the fine (after 60 days) then the fine is multiplied by five and the offender must also payh OASTH’s legal expenses and any other losses that may have been incurred.

OASTH’s offices are in Thessaloniki at 90, Al. Papanastasiou Str. and they are open to the public between 07:30 and 14:00.

a. Transportation of small pets is allowed as long as they are kept inside safe travel cages and are accompanied by their owners or keepers.

b. Guide dogs with a lease can travel without a muzzle or being in a cage, regardless of their size.

c. Dog owners or keepers, when traveling with their pets, are obliged to carry the pet’s health booklet or passport at all times.

a. Transportation of small pets is allowed as long as they are kept inside safe travel cages and are accompanied by their owners or keepers.

b. Guide dogs with a lease can travel without a muzzle or being in a cage, regardless of their size.

c. Dog owners or keepers, when traveling with their pets, are obliged to carry the pet’s health booklet or passport at all times.

The transport of weapons, explosives, inflammable materials, hazardous, sharp, poisonous, contaminant or malodorous materials, items or objects, or the transport of objects or luggage whose size causes nuisance to passengers or could cause damage to the vehicle, or objects in general which could place the physical well-being of passengers at risk, is prohibited.

The transport of weapons, explosives, inflammable materials, hazardous, sharp, poisonous, contaminant or malodorous materials, items or objects, or the transport of objects or luggage whose size causes nuisance to passengers or could cause damage to the vehicle, or objects in general which could place the physical well-being of passengers at risk, is prohibited.

The transportation of luggage is permitted as long as its owner can carry it without requiring assistance. Luggage must be placed in the open areas of the bus (not in the aisles or in front of passenger entry-exit points or in front of ticket validation machines) so as not to obstruct the movement of other passengers. Smaller items of baggage, such as backpacks, must be carried by hand and not worn on the shoulders. Shopping trolleys are permitted on board at the discretion of the driver or other authorised officer of the Organisation, depending on how full the vehicle is and taking into account passenger safety.

Passengers carrying luggage may only board/alight from the bus via the middle doors. In all the above cases, passengers must stay next to their luggage and ensure that no injury or nuisance is caused to other passengers.

Baby pushchairs may be transported onboard buses provided they are folded up. If that is not possible, or if the accompanying person wishes the child to remain seated in the pushchair, the decision is up to the driver of the bus and depends on how full the vehicle is.

In any event, the person accompanying the pushchair is obliged:

  • To board / alight from the bus via the middle doors.
  • To position the pushchair in such a way that it does not prevent other passengers moving around inside the vehicle.
  • To stay next to the pushchair, to hold on to it and in general to ensure that no injury or nuisance is caused to other passengers.
  • To ensure the child is secured and the pushchair has its brakes on.

The transport of bicycles onboard buses is prohibited.

By exception, folding bicycles (up to 20”) may be carried onboard provided they are placed inside a special carrying case secured with straps and without protruding mechanical parts, and that the safe transport of passengers is not placed at risk.

The owners of such folding bicycles stored inside a carrying case must remain next to their bicycles and ensure that no injury or nuisance is caused to other passengers.

Contact the OASTH Insurance Department, either by telephone 2310 981 222 on weekdays between 07:00 and 14:30 or at the groundfloor of the OASTH building at 90, Al. Papanastasiou Str.

Go to any OASTH ticket outlet with 2 recent color photographs and your ID, passport or driving license. If you are entitled to a discount fare (student, pupil, large-family member) you must aslo present valid proof of entitlement. For more information please call 2310 981 142 or the 11085 information centre.

In the bank payment for the payment of the fine, it must be written:

1) the alphanumeric number of the fine and

2) the name and surname of the offender.

Without these two elements, the fine cannot be written off, even if it has been paid. More information about fine payment see here.

The fines imposed on beneficiaries of reduced tickets, i.e. pupils, students, people from family  with many children and people over 65 years of age, the reduction of the fine can only be done by the Department of Revenue Assurance of the OASTH, after submitting an objection and

submission of the relevant supporting documents. The bank payment of the reduced fine should only take place when the service confirms that the fine has been reduced.

Otherwise, any money deposited is lost and the fine remains!

The submission of the objection and the filing of the supporting documents is done at the Department of Revenue Assurance of the OASTH, 90 Alexandrou Papanastasiou, 1st floor.

Alternatively, the objection can be sent by email to: oasth@oasth.gr or dde1@oasth.gr.

 

The distribution of pre-printed tickets is carried out exclusively by O.A.S.T.H. For orders or any information regarding the purchase and distribution of tickets, you can call 2310 981333 or contact the electronic address (email): eisitiria@oasth.gr

You may submit your complaint in person at the OASTH Secretariat or you may send it by post to OASTH’s address at 90, Al. Papanastasiou, GR-546 44 Thessaloniki or by fax to this number 2310 951 379 or online to the following e-mail address oasth@otenet.gr.

Complaints are submitted in writing and must accompanied by the personal details of the complainant and a description of the relevant facts.

Please read the Regulation of Services for persons with disabilities. To schedule transportation and for information regarding the conditions and procedures of the service please call the following numbers 2310 933 930, 2310 952 638 between 07:30 and 21:30 (open every day).